Get answers to all your questions you might have.
Monday to Friday from 10:00 to 18:00 UTC +8 Singapore Time
FREQUENTLY ASKED QUESTIONS
Ordering with contactually is simple! Visit our page will quickly teach you how to order a product. If you need further assistance, just drop us a message using the contact form on the right, or use our chat widget on bottom right of the screen.
Yes. We require a valid prescription for every order. If you don’t have a copy of your prescription, you can still order contact lenses from us. We offer many options for you to get your prescription after you made your purchase with us.
You can find your prescription on the piece of paper given to you by your optician during a check-up, on the end/side of your contact lens box or on the blister packs that contain your contact lenses.
Learn how to read your prescription here.
We promise fast delivery within 1-3 working days* upon order confirmed.
*Toric/Astigmatism/Multi-focal orders could take up to 3 weeks depending on availability. However, we will always try our best to deliver these orders within a week.
We partnered with Singapore’s leading last mile delivery service provider.
Most of our competitors ship contact lens from overseas. Unlike them, our contact lens are packed and delivered from Singapore.
All orders must have and only start to ship only when a valid prescription is provided. Don’t worry, we will provide all the help you need to help you can get order quicker.
We offer a 100% satisfaction guarantee on all orders. If your prescription changes, we’ll even let you return the unused lenses, as long as they are sealed in their original packaging. Once we verify your new prescription, your lenses will be replaced and sent to you. For full return and refund policy, please visit here.
You can email us at email@example.com or reach us on WhatsApp at +65 85221738.